Senior Manager Service Management at MTN

Location: Lagos

Employment Status: Permanent

Job Description:

* Manage incident escalation and determine innovative ways to drive dependencies that lie with other units or 3rd party service providers
* Improve efficiencies in the structure and organization of the service desk that should result in high amount of calls being resolved by the service desk team
* Tighter control on the change and release process to improve the accuracy and traceability of the CMDB and improve the stability of IS infrastructure
* Drive an aggressive problem management strategy by ensuring improved vendor response times and proactively identifying and resolving problems and known errors

Job Conditions: General working conditions May be required to work extra hours Occasional local and international travel often at short notice Reporting To: GM IS Services Required Skills:

* 12 years experience including:
* 5+ years or more in a service management role in a complex IT environment
* 2+ years of performance testing and capacity planning work experience in a technical discipline
* 2-4 years experience at management / supervisory level

Qualification:

First degree in any discipline preferably Computer Science, Engineering or equivalent MCSE, CCNA, ITIL, PMP or PRINCE2 Masters degree in a relevant discipline will be an added advantage

CLICK HERE TO APPLY